Refund Policy

Thank you for subscribing to Termitude.

This Policy explains when you may be entitled to cancel a transaction and/or receive a refund for a Termitude subscription or one-off purchase, and how to request one. It applies to both consumer and business customers.

Where local consumer protection laws give you additional or non-waivable rights, the higher standard of protection always applies. Nothing in this Policy limits your mandatory statutory rights.

For any questions about this Policy or to request a refund, contact us at support@termitude.com.

This Policy forms part of the Termitude Terms of Service and uses the same definitions. If there is any inconsistency, the Terms of Service prevail.

1. Global Refund Policy

1.1. Unless required by applicable law, all transactions are non-refundable and non-exchangeable.

1.2. Termitude may issue refunds on a discretionary basis (see section 7) or where you exercise an applicable statutory withdrawal or refund right (see section 2).

1.3. Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour.

1.4. This Policy does not affect your rights in relation to a Service that is not as described, faulty, or not fit for purpose (see section 4).

1.5. Refund requests must be made within the applicable statutory or discretionary period described below.

1.6. If you receive a refund under this Policy, access to the relevant Service will cease.

2. Country-Specific Rules

2.1. Where local consumer protection laws grant unconditional withdrawal rights, those rights apply and override this Policy. Where regional differences apply, Termitude applies the highest standard of protection across the relevant country, reflected below.

2.2. European Union / EEA / Switzerland / United Kingdom

2.2.1. Consumers have a 14-day statutory right to withdraw from certain digital content and service contracts and receive a full refund.

2.2.2. The right to withdraw applies to one-off purchases and to the first payment under a subscription. It does not apply to subsequent subscription payments, except as described in section 2.2.3. If a subscription includes a free trial, a fresh 14-day withdrawal period begins as soon as the trial ends.

2.2.3. If you purchased in the UK on an annual subscription, a new 14-day withdrawal period begins on the day your subscription auto-renews for another year.

2.2.4. The right to withdraw does not apply to digital content that you have begun to use, download, or access where you have given express consent to waive your withdrawal rights.

2.2.5. To exercise this right, submit a refund request within 14 days of the transaction date (see section 3).

2.3. Turkey / Israel

2.3.1. Consumers have a 14-day statutory right to withdraw from certain digital content and service contracts and receive a full refund.

2.3.2. To exercise this right, submit a refund request within 14 days of the transaction date (see section 3).

2.4. South Korea / Brazil / China

2.4.1. Consumers have a 7-day unconditional right to cancel digital content or service contracts after delivery and receive a full refund.

2.4.2. To exercise this right, submit a refund request within 7 days of the transaction date (see section 3).

2.5. Canada

2.5.1. Consumers have a 7-day unconditional right to cancel digital content or service contracts after delivery and receive a full refund.

2.5.2. To exercise this right, submit a refund request within 7 days of the transaction date (see section 3).

2.5.3. You may request a French version of this Policy by contacting us. Vous pouvez demander une version française de cette politique en nous contactant.

2.6. Singapore

2.6.1. Consumers have a 5-day unconditional right to cancel digital content or services after delivery or first access and receive a full refund.

2.6.2. To exercise this right, submit a refund request within 5 days of the transaction date (see section 3).

3. How to Withdraw and Request a Refund

3.1. To withdraw, cancel, and/or request a refund, contact us using any of the following:

• use the billing or subscription management page in your Termitude account;
• reply to your transaction confirmation email; or
• email support@termitude.com with the subject line "Refund request".

3.2. Where eligible, refunds are processed to the original payment method where possible, within 14 days of approval.

3.3. Our transaction records will be used to verify eligibility and timing but will not override your statutory rights.

3.4. If you are unsure about your transaction details or refund eligibility, contact support@termitude.com and we will do our best to help.

3.5. If a transaction is not eligible for a refund, you may still cancel the subscription at any time to prevent future billing. Cancellation takes effect at the end of the current billing period and stops any further payments.

4. Refunds for Technical or Service Defects

If you experience persistent technical issues or a material defect that prevents you from accessing the features or benefits of the Service as described, please:

• contact support@termitude.com with details of the issue so we can attempt to resolve it;
• if the issue cannot be resolved within a reasonable period, request a refund using the same channel; and
• where there is evidence of a material technical or service defect, we will issue a refund in accordance with applicable consumer protection laws.

5. Add-Ons and One-Time Transactions

5.1. Add-ons linked to a main subscription expire when the main subscription ends, unless otherwise stated.

5.2. Refund eligibility for add-ons and one-time transactions follows the same criteria as the underlying subscription, unless local law provides otherwise.

5.3. Items that are delivered and fully accessible immediately may be non-refundable once delivered, except where required by law.

6. Chargebacks and Payment Disputes

6.1. We encourage you to contact us before raising a chargeback or dispute with your bank, card issuer, or other payment provider.

6.2. If you initiate a chargeback or payment reversal, access to the relevant Service may be temporarily suspended while the matter is reviewed.

6.3. On receipt of a chargeback or dispute, we will provide the payment provider with the relevant transaction details and, where applicable, your consent to waive statutory rights.

6.4. This does not affect your lawful rights to dispute a charge under card-scheme or consumer-protection rules.

7. Discretionary Refunds

7.1. We may, at our sole discretion, issue a refund where a request is submitted within 14 days of the transaction date. Submitting a request within this period does not guarantee a refund.

7.2. All refund requests are reviewed on a case-by-case basis. We may consider factors including the nature of the Service, the reason for the request, usage, and any applicable contractual terms. We may approve a refund in full, approve a partial refund, or decline the request.

7.3. Any discretionary refund is voluntary and creates no obligation to provide refunds in the future, including for similar requests. Our decision to issue (or not issue) a refund does not waive any rights or remedies available to us under applicable agreements or law.

8. Updates to this Policy

8.1. We may update this Policy from time to time.

8.2. The version in effect at the time of your transaction governs that transaction. We recommend saving or printing a copy for your records.

9. Governing Law and Resolving Disputes

This Policy is subject to the governing law, complaints, and disputes provisions set out in the Termitude Terms of Service.

10. Questions

If you have any questions about this Policy, contact us at support@termitude.com.